Customer Support

Parazone Casino Customer Support - Need Help?

Parazone Casino Notices

Maximum Betting Amount

At Parazone Korea, you can bet up to the maximum amount set by the respective game provider for each table. If you have any questions about betting, please contact us via our 24-hour live chat and a representative will assist you quickly and accurately, so feel free to reach out at any time.

Withdrawal Restrictions

Whether a withdrawal can proceed depends on whether any withdrawal conditions apply. If you have withdrawal conditions (e.g., coupon withdrawals or if you received a deposit bonus), you must meet those conditions before the withdrawal can be processed. Also, please note that Parazone Korea allows only one partial withdrawal: after depositing, you may make one partial withdrawal, and on your second withdrawal you must withdraw the full amount. For any other questions, please contact the Parazone Korea customer center (Telegram logo) @PRZ2024 and we will gladly assist you 24 hours a day, 365 days a year.

Prohibited Games Notice

Hello, this is the Parazone Korea customer center. Below is a guide to the games designated as prohibited by Parazone Korea.

[ All game providers ]: All roulette games [ Evolution ]: Lightning series, Golden Wealth Baccarat, Tree of Prosperity, Gonzo's Treasure Hunt, Money Wheel (Dream Catcher, Imperial Quest) [ Pragmatic Play ]: Mega Wheel, Sweet Bonanza CandyLand, Mega Baccarat

Please note that the games listed above cannot be played at Parazone Korea. Our current system cannot separately block only roulette from each provider, Evolution Money Wheel, the Lightning series, and Pragmatic Play Money Wheel, so we ask for our members' voluntary cooperation. Since our customer center reviews all game records before processing any withdrawal, if we find that you have played a prohibited game, no withdrawal will be possible regardless of the amount wagered, and the money will not be returned either. Please keep this firmly in mind.

Parazone Casino Customer Support Center

1. Live Chat

When you access the site, live chat is activated at the bottom right. Through live chat you can communicate with an agent in real time, and whenever you have questions or inquiries, fast customer support is always available via live chat.

2. Customer Center Telegram

Clicking the Telegram icon on the left side of the site connects you to the customer center Telegram. If live chat is unavailable, your inquiries will be answered via Telegram.

3. Official SNS Channels

Through the SNS channels on the left side of the site, you can check the events being run at Parazone Korea. Please check out the videos full of diverse events and information, and we look forward to your participation.

Losing Coupon (Bust Coupon)

The casino calculates members' losing rates daily and weekly, and pays out losing appreciation coupons of 5% daily and 5% weekly. The daily losing coupon is issued at 06:00 the day after your loss, and the weekly losing coupon is issued every Monday at 06:00. They carry a 300% rollover requirement and can be withdrawn up to 3x. Please note that after the 3x withdrawal, any game funds exceeding that amount will all be reclaimed.

Comp Payout and Conversion Guide

★ Comp Payout and Conversion Guide ★

All members receive 0.3% comps on all play after making a deposit request and playing games.

After logging in, you can click My Wallet at the top center of the screen or below your ID on the right, then under Bonus Accumulation Status you can immediately select and convert your comp balance into the game money of your choice.

After playing with comps, withdrawals are possible from a minimum of $7, and your accumulation history can also be checked on that page.

Checking Spam Messages and Removing Blocks

★ How to Unblock Deposit Account SMS Marked as Spam ★

However, to view blocked messages, the recipient must check them personally on their device or on their mobile carrier's website. (Like message checking, personal-information-related content cannot be viewed by anyone other than the account holder, so the recipient must check it directly.)

※ Check Spam Filtering for Mobile Carrier

How to Check Spam Messages

★ SKT ★

Log in to the Tworld website → Value-added Services → Calls → Call Filtering → Spam Filtering → View Spam History

http://www.tworld.co.kr/normal.do?serviceId=S_PROD2001&viewId=V_PROD2001&prod_id=NA00002121

Since November 2011, all customers regardless of age have been automatically enrolled upon new sign-up, name change, or device change (excluding USIM device changes). Customers who do not want it can cancel. (Part of the Korea Communications Commission's 'Comprehensive Anti-Spam Measures')

★ KT ★ Log in to the olleh website → Phone Services → Calls → Spam Blocking Service

https://spamfilter.mobile.olleh.com/spam_01.asp/

This is a free value-added service that automatically blocks spam messages coming to your mobile phone. Smart Spam Blocking is applied by default to reduce spam for customers.

Using Cryptocurrency at Parazone Casino

You can use Parazone Korea Casino safely and conveniently with cryptocurrencies such as BTC and USDT, without exposing any personal information. However, members who find cryptocurrency difficult to use can use bank account transfers instead.

How to Deposit with Cryptocurrency

1. Click the USDT option at the top left of the screen. (Bitcoin deposits are not accepted.) 2. Select a game provider and enter the deposit amount you want. (Funds can still be moved between game providers after the deposit is processed.) 3. Copy the deposit wallet address automatically displayed on the screen and paste it into the withdrawal wallet address field of your cryptocurrency exchange app. 4. Click the [Check Exchange Rate] button, verify the quantity shown on screen, copy the number, and paste it into the withdrawal coin amount field of your exchange app. 5. Double-check the address and quantity in your exchange app, send the funds, then return to Parazone and click the [Deposit Request] button — and you're done!

* The minimum deposit is $21, and deposits can be made in units of $7.

How to Withdraw with Cryptocurrency

Cryptocurrency withdrawals are not supported. If you wish to withdraw, please use bank transfer withdrawal. (Withdrawals are only possible to an account in your own name.)

Parazone Casino Deposit and Withdrawal Methods

Parazone Korea supports deposits and withdrawals via cryptocurrency (BTC, USDT) and bank account transfer. The cryptocurrency deposit/withdrawal guide is available on the Cryptocurrency Usage board.

Bank Deposit and Withdrawal Methods

Here is how to deposit via bank transfer.

1. Click Bank Account Deposit at the top left of the deposit screen. 2. Select a game provider and enter the amount you want. Your name and mobile number are automatically set to those registered at sign-up. (Funds can still be moved between game providers after the deposit is processed.) 3. Choose whether you would like to receive a bonus. 4. Click the Deposit Request button and the account number will be sent to your mobile phone. The minimum deposit is $21, and deposits can be made in units of $7. Deposit accounts may change without notice, and amounts deposited without a deposit request will not be refunded.

1. Click Bank Account Withdrawal at the top left of the withdrawal screen. 2. Select the game provider holding your funds and enter the amount you wish to withdraw. (Your receiving account is set automatically.) 3. When you win and cash out in high spirits, leaving us a warm message of encouragement means a lot!

The minimum withdrawal is $7, and withdrawal requests can be made in units of $7. Only one partial withdrawal is allowed. On your second withdrawal, you must request withdrawal of your entire balance.

Parazone X Game Provider Sponsorship Tournament

The tournament runs weekly, with rankings based on play activity with the one slot provider and one casino provider designated for each round. Starting August 1, 2026, prizes are paid out in USD.

The tournament period and designated providers are announced each week via the Telegram channel and the Gamble Union website. Play with providers that are not designated is excluded from the count, so check before taking part.

Ranking Criteria

Weekly Prizes

$10,000 is allocated to each of the casino and slot divisions, with prizes awarded down to 50th place, for a combined total prize pool of $20,000.

Actual Payout Amount

The amounts above are base prizes. The actual payout is calculated by applying the payout rate for your accumulated real-deposit tier that week.

Game Provider Bonus Prize

This prize is run separately from the standard ranking prize. Members who reach the TOP 32 receive raffle tickets, and three winners are drawn at random in each of the slot and casino divisions for 500, 300 and 200 USDT.

The draw takes place every Monday at 10 PM on a YouTube live stream.

Tournament Notes

Parazone Casino Coupon Rules

1. All coupons issued carry 3x rollover / up to 3x withdrawal; except for the new slots-only coupon, all coupons are issued with the 3/3 rule applied. 2. Please note that after using a free/event coupon and making a withdrawal that meets the conditions, 100% of any remaining balance is automatically reclaimed.

Coupon Types and Conditions

1. New sign-up coupon > 300% rollover / max withdrawal 3x 2. General promotional coupon > 300% rollover / max withdrawal 3x 3. Daily losing coupon > 300% rollover / max withdrawal 3x 4. Weekly losing coupon > 300% rollover / max withdrawal 3x 5. Daytime/evening/late-night surprise coupon > 300% rollover / max withdrawal 3x 6. Slots-only 1st/2nd/3rd coupon > 1500% rollover / max withdrawal 3x (slots-only coupons must be used on their own)

No coupon of any kind may ever be mixed and used together with your deposited balance. If you use a coupon together with your own balance, the coupon amount used will first be deducted from your balance before any withdrawal is processed!! In addition, anyone caught doing so will be excluded from all events and from daily/weekly losing coupon issuance. Please keep this in mind and comply with the rules.

Important Notes

✅ All coupons are valid for 1 month ✅ Coupons cannot be combined with deposits/comps ✅ General coupons/comps cannot be used on sports ✅ Only sports-only coupons can be used on sports ✅ Coupon withdrawals are allowed once only (no partial withdrawals) / remaining balance is automatically reclaimed ✅ Coupons can be combined, except single-use-only coupons (general coupons / sports coupons cannot be combined) ✅ When combining coupons, the higher rollover multiplier and the lower maximum withdrawal multiplier apply.

Parazone Casino Bonuses

Hello, this is the Parazone Korea customer center. A [bonus] is extra money provided when you deposit. It can be used together with the amount you actually deposited. When depositing, you can choose whether or not to receive a bonus. If you receive a bonus, withdrawal conditions must be met before you can withdraw.

First Deposit Bonus (once per day)

10% of the deposit / up to $700 – [500% rollover; 300% for members who play slots only]

Reload Bonus (once per day)

3% of the deposit, up to $700 – [300% rollover; 200% for members who play slots only]

What Is Rollover?

Rollover is the betting amount required based on the sum of your deposit and bonus. E.g., with a 500% rollover requirement, a deposit of $350 and a bonus of $35: 500% of the total $385 means withdrawal becomes possible once total bets of at least $1,925 have been placed. If you do not want rollover, simply decline the bonus and you can withdraw without any restrictions. However, withdrawals cannot be processed without any gameplay; please note that withdrawal is only possible after gameplay has been confirmed.

How to Check My Bonus Money

2. Click the Deposit/Withdrawal & Bonus History tab to see the bonus amounts you have received.

Parazone Casino Comps

Comps are a mileage program awarded based on your casino game betting volume. Each time you bet, comps equal to 0.3% of the bet amount are applied. Your comp balance can be checked under [Comp History] on the left of the main screen, or by clicking the [My Wallet] menu at the top right and then the [Comp History] tab, and you can immediately convert it into money at the game provider of your choice. Withdrawals are possible from a minimum of $7, and your accumulation history can also be checked on that page. Parazone Korea also offers a Lucky Wheel game where you can multiply your accumulated comps by up to 10x. (Link) We hope you enjoy it!

E.g.: (deposit + comps) can be used together. E.g.: (coupon + comps) cannot be used together.

Lucky Wheel

STEP 1

Click Lucky Wheel on the left of the page, or Lucky Wheel in the center-right!

STEP 2

The minimum comp bet is $0.7; select the game provider where you want to receive your points if you win.

STEP 3

Enter the amount and click Spin at the bottom!

STEP 4

Winning points are automatically credited to your account balance.

STEP 5

You can check your winnings under Money Check!

Sanctions for Abusive Play

Arbitrage (Both-Sides) Bettors

Hello, this is the Parazone Korea customer center. If betting suspected of arbitrage (betting both sides) is detected, we request verification from the game provider, and withdrawals are held until the provider's review is complete. If the provider confirms it was not arbitrage, the withdrawal proceeds. Members confirmed by the game provider to be arbitrage betting will be barred from the service, so please play fairly.

One-Sided Betting & Martingale Betting

One-sided betting, i.e., betting only one side without variation (e.g., betting only Banker in baccarat), and Martingale betting (doubling the bet amount each time), e.g., $14 -> $28 -> $56 -> $112: such betting is not sanctioned in itself, but if the same betting pattern continues persistently, it may be judged not to be normal betting and sanctions may be applied. If a member is judged to be abnormal, they may be barred from the service, so we ask that you bet normally and without issue.